Utilizing live video streaming to support the safe and effective work of gas engineers

 Utilizing live video streaming to support the safe and effective work of gas engineers

 

 

The difficulty

They oversee the Gas Safe Register (GSR) maintained by the Health and Safety Executive, ensuring that only qualified and trained Gas engineers in Bevendean,  are permitted to install appliances. the technical team offers help and guidance to registered engineers, but it can be challenging to ensure that when they're talking over the phone, they're both talking about the same thing.

It is ingrained into our brains to communicate visually. Compared to verbal information, we are tens of thousands of times faster, more precise, and more efficient in processing and interpreting visual information. 

 

Showing rather than just saying

An engineer can contact our technical helpdesk if they require additional assistance to safely resolve an issue. To swiftly diagnose the problem, the technical support representative might advise using live video streaming technology and providing a link to the engineer's mobile phone over email or SMS.

The tech support receives one-time access to a ResponsEye feed from the engineer's mobile phone camera when they click on the link. They broadcast live from their location, providing technical support for the issue they're having and instant access to the assistance they need to resolve it securely and swiftly.

Additionally, they can allow other users to watch the live video so that managers or other professionals can join the conversation and offer additional guidance.

Without having to download any additional software or apps, Boiler installations in Bevendean can begin streaming video right away. Technical support representatives may now more easily address issues regarding gas installations by assessing possible trouble spots, such as gaps, ventilation, spills, sooting, and possible obstructions while keeping a watch on the particular appliance in question. 



 

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