Utilizing live video streaming to support the safe and effective work of gas engineers
Utilizing live video streaming to support the safe and effective work of gas engineers
The difficulty
They oversee the Gas Safe Register
(GSR) maintained by the Health and Safety Executive, ensuring that only
qualified and trained Gas engineers in Bevendean, are permitted to install
appliances. the technical team offers help and guidance to registered
engineers, but it can be challenging to ensure that when they're talking over
the phone, they're both talking about the same thing.
It is ingrained into our brains to
communicate visually. Compared to verbal information, we are tens of thousands
of times faster, more precise, and more efficient in processing and
interpreting visual information.
Showing rather than just saying
An engineer can contact our technical
helpdesk if they require additional assistance to safely resolve an issue. To
swiftly diagnose the problem, the technical support representative might advise
using live video streaming technology and providing a link to the engineer's
mobile phone over email or SMS.
The tech support receives one-time
access to a ResponsEye feed from the engineer's mobile phone camera when they
click on the link. They broadcast live from their location, providing technical
support for the issue they're having and instant access to the assistance they
need to resolve it securely and swiftly.
Additionally, they can allow other
users to watch the live video so that managers or other professionals can join
the conversation and offer additional guidance.
Without having to download any
additional software or apps, Boiler installations in
Bevendean can begin streaming video right away. Technical support
representatives may now more easily address issues regarding gas installations
by assessing possible trouble spots, such as gaps, ventilation, spills,
sooting, and possible obstructions while keeping a watch on the particular
appliance in question.

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